Terms of service

Overview

These Terms govern access to the Clare Heller online store, purchases made through the website, and communications with our support team. The terms "we", "us", and "our" refer to Clare Heller. By visiting the website, placing an order, or using store services, you agree to these Terms and to the policies referenced here, including the Privacy Policy and Refund Policy.

Accounts And Information You Provide

You must be at least the age of majority in your place of residence to use the store or have appropriate consent. Information you provide, including contact, billing, payment, and shipping details, must be accurate, current, and complete. You are responsible for maintaining account security.

Products, Availability, And Store Content

We work to present products, prices, colors, descriptions, and availability accurately, but store content may contain errors or may change without notice. Product appearance can vary by screen or device. We may limit quantities, discontinue products, or decline orders where allowed by law.

Orders And Payment

Placing an order is an offer to buy. An order is accepted only when Clare Heller confirms it. Payment must be authorized before processing begins. We may contact you if an order is changed, declined, or canceled. Purchases are subject to the Refund Policy at https://clareheller.com/policies/refund-policy.

Prices, Taxes, Shipping, And Delivery

Prices, discounts, and promotions may change without notice. Unless stated otherwise, prices do not include taxes, shipping, handling, duties, customs charges, or other fees. Delivery dates are estimates only. We are not responsible for delays caused by carriers, customs, incorrect addresses, weather, or events outside our control.

Intellectual Property

The website, store materials, branding, text, graphics, images, video, audio, design, and related content are owned by Clare Heller, its affiliates, licensors, Shopify, or other rights holders. You may use the store for personal, non-commercial purposes only and may not copy, modify, distribute, exploit, or misuse store content without permission.

Optional Tools And Third-Party Links

Some store features or links may be provided by third parties. They are offered as available and may be governed by separate terms. We are not responsible for third-party websites, content, services, or transactions.

Relationship With Shopify

Clare Heller is powered by Shopify, which enables us to provide the store. Sales are made directly with Clare Heller; Shopify is not responsible for sales between you and Clare Heller or for injury, damage, or loss related to products purchased from us.

Privacy

Personal information collected through the store is handled according to our Privacy Policy at https://clareheller.com/policies/privacy-policy. Certain information may also be processed by Shopify according to Shopify's privacy policy.

Feedback And User Submissions

If you send ideas, reviews, suggestions, or other feedback, you grant us a worldwide, royalty-free, sublicensable license to use that feedback for any lawful business purpose. You are responsible for making sure your submissions are accurate, lawful, and do not violate another party's rights.

Prohibited Uses And Automated Agents

You may not use the store for unlawful, abusive, fraudulent, infringing, harmful, scraping, spam, malware, or security-bypass activity. Automated or semi-automated agents must identify themselves truthfully, may not evade controls, and must follow any request that they stop accessing the Services.

Termination

We may suspend or terminate access to the store or services if we believe these Terms have been violated. Provisions that by their nature should survive termination will continue to apply.

Disclaimer, Limitation Of Liability, And Indemnification

To the fullest extent allowed by law, the store and products are provided "as is" and "as available" without warranties not expressly stated by Clare Heller. To the fullest extent allowed by law, Clare Heller, Shopify, and their respective affiliates and service providers are not liable for indirect, incidental, punitive, special, consequential, or similar damages. You agree to indemnify and hold harmless Clare Heller, Shopify, and related parties from claims arising from your breach of these Terms, violation of law, or misuse of the store.

General Terms

If any provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them as part of business operations. These Terms are governed by the federal and state or territorial courts in the jurisdiction where Clare Heller is headquartered, unless applicable law requires otherwise.

Changes And Contact

We may update these Terms by posting a revised version on this page. Continued use of the store after changes means you accept the updated Terms. Questions about these Terms should be sent to hello@clareheller.com.