Refund policy

Starting A Return

Clare Heller requires return requests to be opened before any item is shipped back. You have 30 days after receiving your item to request a return.

What Can Be Returned

To qualify, the item must be unworn or unused, in its original condition, with tags, in the original packaging, and accompanied by a receipt or other proof of purchase.

Request Flow

Email hello@clareheller.com with your order number, checkout email, and the item you would like to return. If approved, we will provide return instructions. Returns sent without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is related to a damaged, defective, or incorrect item.

Damaged Or Incorrect Orders

Please inspect your order upon delivery. If something arrives damaged, defective, or incorrect, contact us immediately with your order number and photos so we can evaluate the issue and help with the next step.

Non-Returnable Items

Returns are not accepted for perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, gases, gift cards, or final-sale items. Product-specific exceptions may also be noted on the product page.

Exchanges

For a different size, color, or item, return the eligible original item and place a new order separately after your return request is accepted.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may cancel or return the order within 14 days for any reason and without justification, provided the item remains unworn or unused, with tags, in its original packaging, and with proof of purchase.

Refunds

Once your return is received and inspected, we will email the approval status. Approved refunds are issued to the original payment method within 10 business days. Banks and card issuers may need additional time to post the credit. If more than 15 business days have passed since approval, contact hello@clareheller.com.