Privacy policy

Last updated: July 31, 2026

Overview

This Privacy Policy explains the personal information Clare Heller may collect, the reasons we use it, and the choices available to customers and visitors. Clare Heller is powered by Shopify, which helps us provide the online store and related services.

Information We Collect

Depending on how you use the store, we may collect contact details, billing and shipping information, payment-related transaction details, account credentials or preferences, order history, returns and exchanges, communications with support, device and browser information, IP address, cookies and similar identifiers, and usage information about how you interact with the site.

Where Information Comes From

Information may come directly from you, automatically from your device or browser, from Shopify and service providers that support store operations, and from business or advertising partners where permitted by law.

How We Use Information

We use personal information to operate the store, process payments, fulfill and ship orders, manage accounts, handle returns and exchanges, provide support, personalize or improve the shopping experience, send service or marketing messages where allowed, detect fraud, protect store security, comply with legal obligations, and enforce store policies.

How Information Is Shared

We may share personal information with Shopify, payment processors, fulfillment and shipping providers, technology vendors, analytics providers, customer support tools, marketing and advertising partners, professional advisers, affiliates, and parties involved in a business transaction or legal request. We also share information when you direct us to do so or when required to protect rights, safety, and compliance.

Shopify And Advertising

Shopify hosts the store and may process information about your use of the Services. Shopify may also use certain information collected across merchants to provide enhanced features. You can learn more at Shopify's Consumer Privacy Policy and Shopify's Privacy Portal.

We may work with advertising partners to show relevant ads. Depending on where you live, targeted advertising or sharing for advertising may be considered a sale, sharing, or targeted advertising under privacy law. You can use Your Privacy Choices to submit applicable opt-out requests.

Cookies And Similar Technologies

Cookies and similar tools help operate the website, remember preferences, understand site performance, and support marketing. Your browser may allow you to block or delete cookies, but some store features may not work correctly without them.

Third-Party Links

The site may link to third-party websites or platforms. Their privacy practices are governed by their own policies, not this Privacy Policy.

Children

The store is not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. As of this policy date, we do not have actual knowledge that we sell or share personal information of individuals under 16.

Security And Retention

We use reasonable safeguards, but no method of transmission or storage is completely secure. We keep personal information for as long as needed to operate the store, provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights And Choices

Depending on your location, you may have rights to access, know, delete, correct, or receive a copy of personal information, request portability, opt out of sale, sharing, targeted advertising, or certain marketing, restrict or object to processing, and withdraw consent where consent is the basis for processing. These rights may be limited by law.

We may need to verify your identity before processing a request. You may also be able to use an authorized agent where permitted by law. We will not discriminate against you for exercising privacy rights.

Complaints, Appeals, And International Transfers

If you have a complaint about our privacy practices, contact us using the email below. Depending on where you live, you may also have the right to appeal a decision or contact a local data protection authority. Personal information may be processed outside your country, and where required we rely on recognized transfer mechanisms.

Changes And Contact

We may update this Privacy Policy from time to time and will post the updated version on this page. For privacy questions or requests, email hello@clareheller.com.